Vegas Mobile Casino Privacy Policy

Vegas Mobile Casino takes the privacy of its players seriously. This policy sets out how we collect, use, and protect your personal data when you use our platform. We comply fully with UK GDPR and the Data Protection Act 2018, and are registered as a data controller with the Information Commissioner's Office.

Data We Collect

Account registration data: Your full name, date of birth, email address, home address, and phone number provided when you sign up.
Verification documents: Photo ID (passport or driving licence) and proof of address, required by UK Gambling Commission regulations to verify your age and identity.
Payment data: Details of the payment methods linked to your account and a complete record of all deposits, withdrawals, and account transactions.
Gaming history: A full record of the games you've played, bets placed, outcomes, bonuses received, and free spins used on Vegas Mobile Casino.
Device and technical data: IP address, device model, operating system, browser version, and session logs collected automatically to keep the platform secure and optimised for mobile use.
Customer support records: Transcripts, emails, and notes from any interaction you've had with our support team.

How We Use Your Data

To create and manage your Vegas Mobile Casino account and provide the gaming service you've registered for.
To process deposits and withdrawals promptly and maintain accurate financial records.
To verify your identity and confirm you meet the legal age requirement for UK gambling.
To comply with anti-money laundering regulations and our reporting obligations to the UK Gambling Commission.
To detect, investigate, and prevent fraud and other security threats.
To monitor gaming behaviour as part of our responsible gambling programme and intervene where necessary.
To send you promotional communications about bonuses and new games — only where you have given explicit consent.

Third Parties We Share Data With

Payment processors who handle deposits and withdrawals on our behalf.
Identity verification providers who conduct KYC checks as required by law.
Software providers and gaming studios who supply the games on our platform (limited technical data only).
Fraud prevention agencies and shared industry databases.
The UK Gambling Commission and other regulatory or law enforcement bodies where required by law.
We do not sell or rent your personal data to any third party for their own marketing purposes.

How Long We Keep Your Data

Account and financial records are retained for a minimum of five years following account closure, as required by UK anti-money laundering law.
Gaming records may be retained for up to seven years for regulatory audit purposes.
Support communications are kept for a minimum of three years.
Data is securely deleted or irreversibly anonymised once the applicable retention period expires.

Cookies and Tracking

Vegas Mobile Casino uses cookies to manage your session, store preferences, and analyse how our platform is used. Essential cookies cannot be disabled without affecting your ability to use the site. Non-essential cookies — including analytics and marketing tracking — are only set with your consent, which you can manage at any time through your browser settings or our cookie preference centre.

Your Rights Under UK GDPR

Right to access — Request a copy of all personal data we hold about you.
Right to rectification — Ask us to correct any inaccurate or incomplete data.
Right to erasure — Request deletion of your data where we are not legally required to retain it.
Right to restriction — Ask us to limit processing while a dispute or concern is addressed.
Right to object — Object to processing based on legitimate interests, including direct marketing.
Right to portability — Request a copy of your data in a structured, machine-readable format.

To exercise any of these rights, contact us at [email protected]. We will respond within one calendar month. If you are dissatisfied with our response, you can raise a complaint with the Information Commissioner's Office at ico.org.uk. This policy is reviewed regularly and updated as required — the current version is always published on this page.